Frequently Asked Questions (FAQ)

License Information

What hardware and software are compatible with Senuti?

What other media can Senuti recover?

License Information

What's the difference between the 30-day trial and the purchased version?

The free trial is the same software as the purchased version of Senuti, however, you will only be able to use the trial for 30 days or 1,000 songs (whichever comes first).

How much is a Senuti license?

A Senuti license may be purchased for $18.99. This is a one time fee — not a subscription.

Do I need to purchase a license for every computer I own?

No. However, a Senuti license is personal and valid only for those computers owned by the license holder.

What is included in my license?

Your license permits unlimited song transfer and can be used with any number of devices. It does not expire.

I lost my license key, how do I get it re-sent to me?

Please click here if you need to have your license information re-sent to you or to change your email address.

Is Senuti compatible with the latest Apple updates?

As a third party software developer, we are not privy to major changes to Apple products until after they are released to the public. Therefore, any new technologies requiring changes to Senuti in order to stay compatible are not always instantly realized. Nor can our team guarantee that all future technologies will work with the latest version of our software.

We may occasionally require time to work out new functionality in order to stay compatible with the ever-changing technologies of the Mac community.

What hardware and software are compatible with Senuti?

What type of iPod(s) can I use with Senuti?

Senuti will work with all iPods including the iPod Classic, iPod Nano, iPod Shuffle, iPod Mini, iPod Touch, iPhone, and iPad. There is no limit to the number of devices used.

Will Senuti work with my iPhone?

Yes. Senuti works with the iPhone.

Will Senuti work with my iPad?

Yes. Our tests have shown that Senuti is compatible with the iPad.

Does Senuti work with iTunes version X?

Senuti requires iTunes version 6.0.2 or higher, although it is recommended that you update to the latest version of iTunes.

If you do not plan on using Senuti to transfer your music to iTunes, then iTunes is not required.

Will Senuti work with my Windows PC?

No. Senuti is currently only available for Mac OS X.

My iPod isn't formatted for a Mac, will Senuti still work?

Yes — As long as your iPod has been prepared correctly. Please see our Getting Started page to prepare your device.

What other media can Senuti recover?

Will Senuti recover my photos?

Not yet — but it's simple to transfer your photos from your iPod manually.

The following instructions will not work with iPhone, iPad, or iPod Touch. You can, however, use iPhoto for these devices which comes standard on Mac OS X computers. To learn how to import your photos, please visit iPhoto Support.

If you enabled the preference on your iPod Classic, Nano, Shuffle or Mini to copy the full resolution versions of your photos to your iPod, then follow these steps:

  1. Launch Senuti
  2. Open the Finder
  3. Select and open the Folder with the name of your iPod
  4. Locate the Photos folder
  5. Drag and drop the photos to the desired location on your computer
  6. If you did not enable the preference to copy the full resolution versions of your photos to your iPod, then you will not be able to recover full resolution versions, but will be recovering the resolution stored on your iPod.

Will Senuti recover my videos?

Yes, they work just like songs.

How can I recreate all of my playlists?

Just drag and drop your playlists to iTunes on the source list in Senuti. Browse our support forum for more information on playlist transfer.

I finished transferring over my music, now what?

How do I use iTunes with my device now?

Once your music has been successfully recovered with Senuti, you are free to use the normal syncing functionality of iTunes with your device.