Frequently Asked Questions

What hardware and software are compatible with Senuti?

What type of iPod(s) can I use with Senuti?

Senuti will work with all iPods including the iPod Touch. There is no limit to the number of devices used.

Will Senuti work with my iPhone?

Yes. Senuti now works with the iPhone.

Does Senuti work with iTunes version X?

Senuti requires iTunes version 6.0.2 or higher, although it is recommended that you update to the latest version of iTunes.

Note: If you do not plan on using Senuti to transfer your music to iTunes, then iTunes is not required.

Will Senuti work with my Windows PC?

No. Senuti is currently only available for Mac OS X.

My iPod isn't formated for a Mac, will Senuti still work?

Yes — As long as your iPod has been prepared correctly. (Please see our Quick Start).

What other media can Senuti recover?

Will Senuti recover my photos off of my iPod?

Not yet — but it's simple to transfer your photos from your iPod manually. However, the following instructions will not work with iPhone or iPod Touch.

If you enabled the preference to copy the full resolution versions of your photos to your iPod, then follow these steps:

  1. Enable Disk Use and plug in your iPod (for help with Enabling Disk Use go here)
  2. Open the Finder
  3. Select and open the Folder with the name of your iPod
  4. Locate the Photos folder
  5. Drag and drop the photos to the desired location on your computer

If you did not enable the preference to copy the full resolution versions of your photos to your iPod, then you will not be able to recover full resolution versions, but will be recovering the resolution stored on your iPod.

Will Senuti recover my videos off of my iPod?

Yes, they work just like songs.

How can I recreate all of my playlists?

Just drag and drop your playlists to iTunes on the source list in Senuti as explained in this document.

Getting Started...

Where do I enter my license key?

We have detailed information about registering on this page.

What's the difference between the 30-day trial and the purchased version?

The 30-day trial is the same as the purchased version, with the addition of a 1,000 song transfer limit.

Is Senuti compatible with the latest Apple updates?

As a third party software developer, we are not privy to major changes to Apple products until after they are released to the public. Therefore, any new technologies requiring changes to Senuti in order to stay compatible are not always instantly realized. Nor can our team guarantee that all future technologies will work with the latest version of our software. We may occasionally require time to work out new functionality in order to stay compatible with the ever-changing technologies of the mac community.

I can't get this to work...

I downloaded Senuti but it won't launch

If you experience difficulty launching Senuti, please email us.

Dragging and dropping songs to iTunes doesn't work

In order to use the drag and drop capabilities of Senuti, you must drag and drop to the iTunes item that is within Senuti's source list. Dragging and dropping to the iTunes application is not supported. For assistance, please review our Drag and Drop support page.

My music does not appear in Senuti when I plug in my iPod

Please ensure that Disk Use is enabled on your iPod. For help with this, read the Quick Start and watch our support video on Enabling Disk Use.

My music appears in Senuti for a second, and then disappears

Please ensure that Disk Use is enabled on your iPod. For help with this, read the Quick Start and watch our support video on Enabling Disk Use.

Something happened that I didn't expect...

My songs don't end up in iTunes after I click the Transfer button

In order for your songs to be added to iTunes, you must first enable this as a copying preference within Senuti. Otherwise, your songs will be added to the default folder location specified in the copying preferences. If you have not edited this folder location, then your music was transferred to ~/Music/iTunes Music/ (where ~ is your home folder). If you are not sure if this preference was edited, go to the Senuti menu and click on Preferences->Copying and find the "Default Folder Location".

Since you already transferred the music to your computer, you can open the Finder and locate the default folder (as described above). Then simply drag and drop the folder into iTunes. This will add the songs to iTunes without re-copying the music.

In the future you can have Senuti add the songs to iTunes by following the instructions here.

My music copied, but iTunes says it's not authorized

If you use Senuti to transfer music purchased through iTunes, to a computer with a different iTunes account than that on which the music was originally purchased, iTunes will require you to authorize the songs. This means that the iTunes account to which the music was transferred must have access to the account information of the original purchaser. This is unrelated to Senuti and is solely due to Copyright management rules within iTunes. For further information, please contact Apple Support.

Senuti is intended to be used for recovery of legal music and FadingRed does not endorse illegal music sharing.

Senuti doesn't copy certain songs to iTunes

There is a chance that they were still copied to your computer. Check to see if they were, and if so you can add them to iTunes manually. Please also submit a bug report with all of the information that you can. Include song titles, genre, album, etc.

What do I do if Senuti keeps freezing/quitting after I copy songs

Please report it as a bug with the proper information.

All of the songs that I copied with Senuti are skipping

Senuti does not have access to modify or corrupt the files that it transfers. This issue is typically caused by a problem with the hardware in use, or a bad Firewire or USB cord, but is not related to the software.

I used Senuti and now all of my music is gone

Usually when this happens, it is because your iPod was set up to sync with iTunes, and when iTunes asked, you said Yes that it was okay to sync, when you should have said No (the default option). This process is controlled by iTunes, and is independent of Senuti. Our Quick Start instructions would have led you to information about preparing your iPod which also instructs you to click No.

Can I get my music back now that it's been erased from my iPod

Unfortunately, no. You should begin re-ripping your CD collection. If you purchased music from the iTunes Music Store, we recommend you contact Apple support.