Resend License

Please enter your email address below:

Please allow time for the email to arrive. In addition to checking your inbox for your license email, you may want to check your junk mail (or spam) folder. If you're having issues, please email us.

Change Email

If you made a typo during purchase and need to change your email address, please fill out this form:

If your payment information cannot be found via your full name, you can also change your email by entering your old (or invalid) email address in the full name box above.

Payments made in the last 24 hours will have their email address changed automatically. For older payments, our staff will review the change and email you when it has been completed.

At FadingRed, we take security very seriously. Information submitted through our store is securely transmitted using up to date encryption technology. To indicate that your information is safe, most browsers display a lock image. When connecting to our store, you will see such an image verifying that our site is secure.

FadingRed adheres to current PCI standards and undergoes regular compliance testing to verify that our services are up to date with the latest secure technologies.

For general privacy information, please also review our privacy policy.

Answers to most questions can be found faster and easier by searching our online documentation.
Please take the following steps before sending an email:

• Browse the online support pages
• Check the frequently asked questions

If you can't find the answer on our website:

• Our team will work with you to resolve your issue quickly and professionally
• Please include the following information in your email
  • Version of Koku
  • Version of OS X
  • As many details as possible regarding your question or issue
• Please don't ask questions about Windows software (we only make Mac OS X applications)
• Please do not request a phone call. We are not able to provide phone support at this time

Our product support email is: support@fadingred.com